Mono Play Terms and Conditions
Last updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your access to and use of the Mono Play website located at monoplay.gb.net (“Website”, “we”, “us”, “our”).
1.2. By registering an account, using our services, or otherwise accessing the Website, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.
1.3. If you do not agree with any part of these Terms, please do not use the Website or services.
2. Definitions
- User/Player/You: Any individual who registers or uses the Website.
- Account: Your personal profile created to access our services.
- Games: All gambling products offered on the Website, including casino games, live dealer games, and slots.
- Operator: The entity responsible for managing and operating Mono Play.
- Bonus: Any promotional offer such as free spins, bonus funds, or other incentives.
3. Eligibility
3.1. You must be at least 18 years old and comply with the legal gambling age in the United Kingdom to use our services.
3.2. It is your responsibility to ensure that online gambling is lawful in your jurisdiction before using the Website.
3.3. Employees of the Operator, their close relatives, affiliates, and partners are not permitted to register or play.
4. Account Registration and Security
4.1. Only one account per person, household, device, or IP address is permitted.
4.2. You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
4.4. We may require identity verification at any time, requesting documents such as a valid passport, driver’s licence, utility bill, or payment proof.
4.5. Accounts created with false or misleading information will be suspended or closed, and any winnings forfeited.
5. Deposits and Payments
5.1. Deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit limits apply and are detailed in the Banking section of the Website.
5.3. Mono Play does not charge fees for deposits; however, your payment provider may levy charges.
5.4. We do not provide credit or financial services.
5.5. Deposited funds must be used for wagering only. Unusual deposit activity may result in account restrictions or holds.
6. Withdrawals
6.1. Withdrawals will generally be processed using the same method as the deposit, where possible.
6.2. Withdrawal limits and processing times are specified in the Banking section.
6.3. Verification of your identity and payment method may be required before withdrawal approval.
6.4. While we aim to process withdrawals promptly, we are not liable for delays caused by external payment providers.
6.5. To close your account and withdraw your full balance, please contact Customer Support.
7. Inactivity and Account Closure
7.1. Accounts inactive for six consecutive months may be classified as dormant.
7.2. A monthly administration fee may be deducted from dormant accounts with remaining balances after prior notification.
7.3. Accounts with zero balance may be closed after prolonged inactivity.
7.4. Dormant accounts can be reactivated upon user request by contacting support.
8. Responsible Gambling
8.1. Mono Play is committed to promoting responsible gambling and complies with the UK Gambling Commission’s guidelines.
8.2. We provide tools such as deposit limits, loss limits, session time limits, and self-exclusion options to help you manage your gambling.
8.3. If you believe you have a gambling problem, we encourage you to use these tools and seek assistance from support or external organisations such as BeGambleAware.
9. Prohibited Conduct
- Money laundering, fraud, or any illegal financial activity.
- Use of automated software, bots, or scripts to access or play games.
- Cheating, collusion, or manipulation of game outcomes.
- Maintaining multiple accounts.
- Using VPNs, proxies, or other means to circumvent geographical restrictions.
- Sharing your account or allowing others to play on your behalf.
Violation of these rules may result in account suspension, forfeiture of winnings, and potential reporting to relevant authorities.
10. Bonuses and Promotions
10.1. All bonuses and promotions are subject to specific terms and wagering requirements, which are detailed on the Promotions page.
10.2. Abuse of offers, including multi-accounting or collusion, will result in cancellation of bonuses and possible account closure.
10.3. Bonuses may have expiry dates and may be restricted to certain games.
11. Fair Play and Game Integrity
11.1. All games use certified Random Number Generators (RNGs) to ensure fairness and comply with UK Gambling Commission standards.
11.2. We reserve the right to void bets or winnings if technical errors, malfunctions, or breaches of these Terms are detected.
12. Limitation of Liability
12.1. Mono Play is not liable for any losses or damages arising from the use of the Website, including technical failures, delays, or interruptions.
12.2. You gamble at your own risk, and our maximum liability is limited to the amount of your last deposit.
12.3. We disclaim responsibility for content or security on third-party websites linked from our platform.
13. Privacy and Data Protection
13.1. Your personal data is processed in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.
13.2. We implement industry-standard security measures to protect your information.
13.3. For further details, please review our Privacy Policy.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on the Website are the property of Mono Play or its licensors.
14.2. You may not reproduce, distribute, modify, or use any content without prior written consent.
15. Complaints and Dispute Resolution
15.1. If you have a complaint, please contact our Customer Support team for prompt resolution.
15.2. Should you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.3. All complaints must be submitted in writing.
16. Changes to These Terms
16.1. We reserve the right to update or amend these Terms at any time.
16.2. Significant changes will be communicated via email or website notification.
16.3. Continued use of the Website after changes constitutes acceptance of the updated Terms.
16.4. We encourage you to review these Terms regularly.
17. Contact Information
If you have any questions or require assistance, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using Mono Play, you confirm that you have read, understood, and agreed to these Terms and Conditions.
For information on UK gambling regulations, please visit the UK Gambling Commission.
For support with responsible gambling, visit BeGambleAware.