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Privacy Policy

Welcome to Mono Play’s Privacy Policy. This document explains how Mono Play (“we,” “us,” or “our”) collects, processes, stores, and protects your personal information when you visit our website at monoplay.gb.net and use our services. By accessing or using our platform, you agree to the practices outlined herein. If you do not agree with this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is Mono Play Limited, registered in the United Kingdom. Our registered office is at 12 High Street, London, UK, SW1A 1AA. For any questions or concerns regarding your data, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data:

• Full name (first and last name)
• Contact details including email address, telephone number, and postal address
• Date of birth and gender to verify age and identity
• Account registration information and preferences
• Login credentials and security details
• Transaction history including deposits, withdrawals, and bonuses
• Device and technical information such as IP address, browser type, and operating system
• Usage data including time, frequency, and duration of access
• Identification documents for verification and compliance purposes
• Information from third-party sources for fraud prevention and responsible gambling
• Any other information you voluntarily provide when contacting us or using our services

3. How We Use Your Information

Your personal data is used for the following purposes:

• To create, operate, and maintain your user account
• To verify your identity and age in line with UK Gambling Commission requirements
• To process financial transactions securely, including deposits and withdrawals
• To comply with legal and regulatory obligations such as anti-money laundering (AML) and responsible gambling rules
• To communicate important information about your account, transactions, and our services
• To provide marketing communications, where you have given explicit consent
• To personalise your experience and tailor offers and promotions
• To detect, prevent, and investigate fraudulent or illegal activities
• To improve our website, services, and customer support
• To conduct analytics and generate aggregated statistics

4. Legal Basis for Processing

We process your personal data lawfully under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal grounds include:

• Your consent, where required (such as marketing communications)
• Performance of a contract (providing you with gambling services)
• Compliance with legal obligations (e.g., age verification, AML)
• Our legitimate interests, such as fraud prevention, service improvement, and marketing (balanced against your rights)

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described or to comply with legal obligations. Typically, data is retained for up to five years after account closure or inactivity, unless a longer period is mandated by law or required for ongoing investigations, self-exclusion records, or dispute resolution.

6. Marketing Preferences

We will only send you marketing communications if you have provided your explicit consent. You can manage your preferences or withdraw consent at any time via your account settings or by using the unsubscribe link in our emails. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

7. Cookies and Tracking Technologies

Mono Play uses cookies and similar technologies to enhance your experience, secure our platform, and analyse usage. These include:

• Essential cookies necessary for website operation
• Preference cookies to remember your settings
• Analytics cookies to understand site performance and user behaviour
• Advertising cookies to deliver relevant promotions

You can control or disable cookies through your browser settings; however, this may affect the functionality of our website.

8. Sharing Your Data

We may share your personal information with:

• Service providers such as payment processors, software vendors, and customer support partners
• Regulatory and law enforcement authorities, including the UK Gambling Commission, when required by law
• Credit reference and fraud prevention agencies
• Other companies within the Mono Play corporate group
• Third parties authorised by you

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption, firewalls, secure servers, and regular security assessments.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• The right to be informed about how we use your data
• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erasure in certain circumstances (“right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within statutory timeframes.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates signifies your acceptance.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Responsible Gambling

Mono Play is committed to promoting responsible gambling and protecting vulnerable customers. For support and advice, please visit the BeGambleAware website.

Last updated: 01.06.2024